Commvault Cloud SaaS(formerly Metallic) Status Page
Identified - Description: We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.

Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]

Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556

Jun 22, 2026 - 12:15 UTC
Web Portal Operational
Southeast Asia Operational
REST API Operational
East US2 Operational
Reports Operational
Southeast Asia Operational
Usage & Metering Operational
Southeast Asia Operational
Active Directory Operational
Central India Operational
Japan West Operational
Southeast Asia Operational
Dynamics 365 Operational
Central India Operational
Southeast Asia Operational
Japan West Operational
Database Operational
Japan West Operational
Central India Operational
Southeast Asia Operational
Endpoint Operational
Central India Operational
Southeast Asia Operational
Japan West Operational
File & Object Operational
Central India Operational
Japan West Operational
Southeast Asia Operational
Office 365 Operational
Central India Operational
Japan West Operational
Southeast Asia Operational
SalesForce Operational
Southeast Asia Operational
Japan West Operational
Central India Operational
VM & Kubernetes Operational
Japan West Operational
Central India Operational
Southeast Asia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 27, 2026

No incidents reported today.

Aug 26, 2026

No incidents reported.

Aug 25, 2026
Completed - The scheduled maintenance has been completed.
Aug 25, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 19:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Aug 22, 08:01 UTC
Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026
Completed - The scheduled maintenance has been completed.
Aug 18, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 19:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Aug 15, 08:02 UTC
Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.